Alec joined Darling Solutions Ltd as Principal WFO Consultant in 2019 as the lead contact centre telecommunications technology specialist.
Before that, Alec was a Senior Architect with Genesys EMEA, supporting their clients all over the world with their Workforce Optimisation challenges. He also worked closely with the Genesys development team in it’s work on G-WFM v9.
He was third line technical support desk leader at Sabio in 2018 and before that worked as a WFO consultant with Sabio & IP Integration. He has worked with a variety of clients in all industries & verticals, helping them solve their workforce optimisation challenges.
With 25 years of operational Verint & Avaya Workforce Management, Quality Monitoring, Performance Management, Real Time Traffic Management & Routing experience, Alec is well placed to bring his down-to-earth, pragmatic approach to your business or project.